CUSTOMER CARE

Customer Satisfaction

 

Palmetto guarantees that our products will meet or exceed our customers' expectations.

Palmetto values the impact of a completely satisfied customer and has numerous measures to

provide the visibility and communication that our customers want. Palmetto Industries has an

exclusive 100% web based in-house developed integrated supply chain database. This system

integrates the following aspects:

 

1. Allows our regional account managers to request quotations, samples and generate quotes to

customers.

2. Allows both the account managers and the technical engineers to develop specifications for the

bags and maintain this as per the changes.

3. Generates purchase orders within the global entities of Palmetto or its suppliers and also track

shipments through out the various stages.

4. Generates customer reports on a regular basis and also allows the customers and suppliers to

view the status to the stages in the supply chain.

5. Tracks inventory and reconciles this with the financial software.

6. Notifies all parties if there is a significant change to the delivery date.

The system also has personalized “dash boards” for each person authorized to log in. The dash

board is pulling information from the CRM and the financial software and integrates everything in one

place.