Shipping & Return Policies
Palmetto Industries Return/Exchange/Cancelation Policy
Return Policy
Palmetto Industries is committed to quality and guarantees our products to be free from manufacturing defects or flaws. The customer may return new, unused items sold by Palmetto Industries within 30 days of delivery for a full refund ONLY if they are defective. We will pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please call our Customer Service number at 706-737-7999 to talk to a representative who can assist and guide you through the process. For non-defective items, a 35% restocking fee will be applied to all returns. Customer pays all return freight costs. Refunds will only be issued after we have received and inspected the returned product.
Cancellations
Once your order has been authorized and shipped, it is considered final. To cancel an order that has not been shipped, please call Customer Service immediately at 706-737-7999
Refunds
Refunds will be issued after we received and inspected the product.
Palmetto Industries Shipping PolicyÂ
International customers, please call us at 706-737-7999 to make special arrangements for your shipment. In the event of an export shipment, you agree and acknowledge that all commodities, technology or software are subject to the United States Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
Due to the type of the products and the quantities ordered some items may be sent via FedEx, UPS, FedEx Freight, or we may opt to ship using a Less than Truck Load (LTL) method. Please make sure you will have plenty of space for truck unloading capabilities. By accepting the order you will hold us free of liability in the event that the LTL causes any damages while on your property.
Standard shipping is typically 2 business days or less for preparing the order. Deliveries are dependent on your geographic location.
Palmetto Industries carefully screens and monitors its shipping carriers. The carrier presented to you during ordering represents the best value we can offer you in terms of speed, reliability, and price.
